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Our Commitment

We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about a bill, please raise this in the first instance with the Fee Earner dealing with your matter whose details are set out in the Client Care letter.

If we cannot resolve the problem to your satisfaction or you would prefer not to speak to them then please contact our Complaints Partner, who is Mike Flynn, based at our Skelmersdale office at 82 Sandy Lane, Skelmersdale, WN8 8LQ.  Telephone No. 01695 717000.

We have a complaints procedure in place which is available from the offices upon request, or can be downloaded HERE.

Resolving your Complaint

We have eight weeks from the date of receiving to consider your complaint.  If we have not resolved it within this time, you may complain to the Legal Ombudsman.

If you are not satisfied with our handling of your complaint, you may contact the Legal Ombudsman at P.O. Box 6806, Wolverhampton, WV1 9WJ, Telephone No. 0300 555 0333, or email

Be Aware

Normally, you will need to escalate the complaint within six months of receiving final written response from us about your complaint, or within six years of the act or omission about which you are complaining occurring (or if outside this period, within three years of when you should reasonably have been aware of it).